We cut our onboarding checklist from 41 items to 12
New hires kept asking the same five questions. The checklist was answering everything except those.
· 2 min
Illustrative example Field Note
One practical lesson from real work. Usually 300 to 600 words, built around situation, action, observation, lesson and question for peers.
New hires kept asking the same five questions. The checklist was answering everything except those.
Forty supervisors, one hour, and very little that reached the production floor.
Response rates were not falling because people were busy. They were falling because nothing visibly happened.