We cut our onboarding checklist from 41 items to 12
New hires kept asking the same five questions. The checklist was answering everything except those.
· 2 min
Illustrative example Practical people operations
Practical people operations covers the everyday systems of HR: onboarding, requests, meetings, surveys and handoffs. These stories focus on small, specific changes and on what happened after them, including the parts that did not work.
5 stories in this collection
We tested AI drafts for policy FAQs. Editing time told us more than output.
A six-week trial with non-sensitive inputs, a stopwatch, and one skeptical colleague.
· 2 min
Illustrative example What changed when I became the only HR person
In a big team I had a lane. At a 60-person startup, I had to decide what the lane was, and say it out loud.
· 2 min
Illustrative example We stopped the monthly HR update meeting. Here’s what replaced it.
Forty supervisors, one hour, and very little that reached the production floor.
· 2 min
Illustrative example The engagement survey we stopped sending, and the three questions we kept
Response rates were not falling because people were busy. They were falling because nothing visibly happened.
· 2 min
Illustrative example